$9.99 shipping offers are limited to the continental United States. Additional fees will apply for shipments to Hawaii, Alaska and Puerto Rico.  You will see this option at checkout.  $9.99 shipping orders will be sent by UPS (United Parcel Service) or USPS (United States Postal Service), whichever option is most economical. These orders typically take 2-7 business days to arrive after your order has been processed and picked up by the carrier. Our $9.99 Shipping offer applies only to the lower 48 states. Additional fees will apply for expedited shipping. You will see this option at checkout.

Business Days are Monday – Friday: Expedited Shipping orders placed before 12pm CT typically ship same business day. The day orders ship (leave our warehouse) does NOT count as a shipping day.

We CANNOT ship to P.O. Boxes, so please make sure that you update the address in the ship-to-address field. Customers will incur additional shipping charges to have the item redirected. Please read our “Incorrect Address Fee” Statement Below.

Incorrect Address Fee

A $15.00 fee will apply for the incorrect shipping address.

  1. Please verify your ship-to address before processing the order. When a customer enters an incorrect address our shipping carriers will charge a fee and this will be passed on to the customer.
  2. Incorrect Address that results in the order being lost – We will not be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We will not issue refunds for address mistakes that are out of our control.

Lost Orders

Please keep an eye out for your order!

EDS, Inc. will provide tracking information by email to our customers for orders placed through our website.  It is the responsibility of our customers to be aware of the tracking information and be on the lookout for their order to arrive.

If for any reason you do not receive your order in a timely manner, please let us know within 7 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified within 7 days from the time the order leaves our facility.

Refused Packages

You will receive a product refund minus Shipping & Handling. Any shipping fees will be incurred if a package is unable to be delivered or refused and shipped back to us. This is usually a double shipping charge as USPS and UPS will charge us/the shipper. Please check your order and address before processing. If for any reason USPS or UPS is unable to deliver the package after multiple attempts, the package will be returned to us. We are then charged a return fee by the carrier. You will be charged for Shipping & Handling. This fee will be charged back to the customer or will be deducted from the product cost of the original order.

Order Cancellations

Due to our quick processing time, online orders cannot be canceled. Once your order is processed, our warehouse team is notified immediately and will start to pick and pack the order and prepare it for shipment.

Damaged /Missing Product – Reporting Time Period

You have up to 3 business days after you receive your package to notify us of any damaged product(s) or if there are any products missing from your order.

We do not accept any returns on products without prior contact with one of our Customer Service Representatives.

If your product or equipment is damaged, you will need to contact EDS, Inc. within 3 business days of receiving your order via email @ info@actisol.com so we may assist you further.

If you believe that your order is damaged during transit or if you believe that you are missing an item on your order, please notify us immediately (within 3 business days after the delivery date) to file a report of the issue so that we can notify the carrier and file a claim on your behalf. You will need to keep ALL packaging material and the box that your order was received in. In most cases the carrier needs to inspect the package’s condition.

If equipment or products are returned without contact with an EDS, Inc. Customer Service Representative, the item is subject to be liquidated without a refund being processed. You will be asked to email us at least 4 images of the damaged item(s) standing upright on a flat surface outside of the box you received your order in so that we can determine the actual damage or loss. If the product has a label, it must be visible in the picture. It is crucial for you to send us this information so that we can assist you further. We will need to receive images of the damaged product within a 3 business day period from the date received. If the time has elapsed, we will not be able to process a refund or a reshipment of your order.